RETURN AND SHIPPING POLICY

Return

Within 30 days from the date of receipt, if you are not satisfied with our products, you can always apply for a refund.

Before applying for a refund, please contact us by e-mail (support@thebestore.com) and attach photos or videos to explain the reasons for the refund.

To be eligible for a return, your items must meet the following points:

- 1. Your item must be in the same condition that you received it. It must also be in the original packaging, and the packaging should not be damaged.

- 2. The cleanliness of the product should be maintained above 90%.

- 3. A receipt or proof of purchase is required.

There are certain situations where only partial refunds are granted
- Any item not in its original condition is damaged or missing parts for reasons not due to our error. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

   

Refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

 

Late or missing refunds  

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@thebestore.com

 

Exchange 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please kindly send us an email at support@thebestore.com



Shipping

To return your product, please kindly return it to our warehouse in the US.

Att: Jenny
Contact Number6267574418
Address: 5125 Schaefer Ave suite 104. (reference:125). Chino, CA 91710.

You will be responsible for paying for your own shipping costs for returning your item. The item is required to ship to our main warehouse in oversea. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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